Privacy Policy
Last updated: July 27, 2025
This Privacy Policy describes how palomataitz ("we," "us," or "our") collects, uses, stores, and shares information about you when you access or use our website at palomataitz.com and any related services (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our Services, including but not limited to:
Account and registration data — name, email address, company name, job title, and password when you create an account or request trial access.
Communication data — messages, inquiries, and feedback you send through contact forms or by email.
Billing and transaction data — payment method details, billing address, and transaction history processed through our payment providers.
Profile and preference data — settings, preferences, and other information you add to your account profile.
1.2 Information Collected Automatically
When you use our Services, certain technical data is collected automatically:
Usage data — pages visited, features used, time spent, clicks, and navigation paths within the Services.
Device and connection data — IP address, browser type and version, operating system, device identifiers, and screen resolution.
Log data — server logs recording requests made to our infrastructure, error reports, and access timestamps.
Cookies and similar technologies — small data files stored on your device that help us maintain sessions, remember preferences, and understand usage patterns. See Section 6 for details.
1.3 Information From Third Parties
We may receive information about you from third-party sources such as analytics providers, payment processors, and business partners who help us deliver or improve our Services. We handle such data in accordance with this policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Description |
|---|---|
| Service delivery | To create and manage your account, provide access to features, and fulfill requests. |
| Communication | To respond to inquiries, send service-related notices, and provide support. |
| Billing | To process payments, issue invoices, and manage subscriptions. |
| Improvement | To analyze usage patterns, fix issues, and develop new features. |
| Security | To detect, prevent, and respond to fraud, abuse, or unauthorized access. |
| Legal compliance | To meet applicable legal obligations and enforce our terms. |
| Marketing | To send promotional communications where you have given consent or where permitted by applicable law. |
We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
3. Legal Basis for Processing
We process your personal data only when we have a valid legal basis to do so. Depending on the specific processing activity, that basis may be:
Performance of a contract — processing necessary to provide the Services you have requested or to take steps before entering into an agreement with you.
Legitimate interests — processing that serves our reasonable business interests, such as improving the Services and maintaining security, provided those interests are not overridden by your rights.
Consent — where you have freely given clear and specific consent, such as for marketing communications or non-essential cookies.
Legal obligation — processing required to comply with applicable laws or respond to lawful requests from authorities.
4. Sharing of Information
4.1 Service Providers
We share information with trusted third-party vendors who assist us in operating the Services. These include hosting providers, payment processors, analytics platforms, customer support tools, and email delivery services. All service providers are contractually required to protect your data and use it only for the purposes we specify.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar business transaction, your information may be transferred as part of that transaction. We will notify you before your personal data becomes subject to a materially different privacy policy.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect the rights or safety of our users or the public, or investigate potential violations of our policies.
4.4 With Your Consent
We may share your information with third parties for purposes not described here when we have obtained your explicit consent.
4.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
Active account data is retained for the duration of your relationship with us and for a reasonable period thereafter to support account recovery or dispute resolution.
Transaction records are retained for the period required to meet financial and legal recordkeeping obligations.
Communication records are retained as long as needed to resolve the matter and for a reasonable period following closure.
When data is no longer required, we securely delete or anonymize it so it can no longer be associated with you.
6. Cookies and Tracking Technologies
6.1 Types of Cookies We Use
Essential cookies are required for the Services to function and cannot be disabled. They enable authentication, session management, and security features.
Functional cookies remember your preferences and settings to provide a more personalized experience.
Analytics cookies help us understand how visitors use the Services so we can measure performance and make improvements.
Marketing cookies may be used to deliver relevant content and measure the effectiveness of our communications, where consent has been obtained.
6.2 Managing Cookies
You can control or delete cookies through your browser settings. Disabling essential cookies may impair the functionality of the Services. For non-essential cookies, you may withdraw consent at any time through the cookie preference interface on our website.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, regular security assessments, and staff training.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. If you become aware of any security concern related to your account, please contact us immediately at contact@palomataitz.com.
8. International Data Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer personal data internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable legal requirements.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal data:
Access — the right to request a copy of the personal data we hold about you.
Correction — the right to request correction of inaccurate or incomplete data.
Deletion — the right to request deletion of your personal data, subject to certain legal exceptions.
Restriction — the right to request that we limit how we process your data in certain circumstances.
Portability — the right to receive your data in a structured, commonly used, machine-readable format.
Objection — the right to object to processing based on legitimate interests or for direct marketing purposes.
Withdrawal of consent — where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at contact@palomataitz.com. We will respond within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before fulfilling your request.
10. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will take prompt steps to delete it. If you believe a child has provided us with personal information, please contact us at contact@palomataitz.com.
11. Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party platforms. This policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you access through our platform.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Services, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice within the Services. Your continued use of the Services after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us:
palomataitz
Elsafwa Tower – Store, 12 El-shuhadaa St, No 5, Suez Governorate, Egypt
Email: contact@palomataitz.com
Phone: +20 100 832 5225
Website: palomataitz.com