Anti-Spam Policy
Last updated: July 13, 2025
This Anti-Spam Policy applies to all users, customers, and partners of palomataitz and its services available at palomataitz.com. By using our platform, you agree to comply with this policy in full. We are committed to maintaining a communication environment that is respectful, relevant, and free from unsolicited or deceptive messaging.
1. Purpose and Scope
This policy establishes the standards and obligations governing all electronic communications sent through or in connection with our services. It applies to email, SMS, in-app messaging, and any other digital communication channel facilitated by our platform.
This policy covers:
| Scope Area | Description |
|---|---|
| Platform users | Any individual or organization using our services to send communications |
| Service integrations | Third-party tools connected to our platform for messaging purposes |
| Internal communications | Messages sent by palomataitz to its users and subscribers |
| Partner communications | Messages sent on behalf of palomataitz by authorized partners |
2. Definition of Spam
For the purposes of this policy, spam refers to any unsolicited, bulk, or deceptive electronic communication. This includes but is not limited to:
Unsolicited bulk messaging: Sending identical or substantially similar messages to a large number of recipients who have not explicitly requested or consented to receive them.
Deceptive communications: Messages that contain false, misleading, or disguised sender information, subject lines, or content intended to trick recipients.
Harvested address targeting: Sending messages to addresses collected through automated scraping, purchased lists, or any method that does not involve direct recipient consent.
Malicious content distribution: Messages containing malware, phishing links, fraudulent offers, or content designed to cause harm or extract sensitive information.
3. Consent and Permission Requirements
3.1 Explicit Consent
All commercial or promotional communications sent through our platform must be based on clear, prior, and verifiable consent from the recipient. Consent must be freely given, specific, informed, and unambiguous. Pre-checked boxes, implied consent, or bundled permissions are not considered valid consent under this policy.
3.2 Opt-In Records
Users who send communications through our services are required to maintain accurate records of how and when consent was obtained for each recipient. These records must be available upon request and must include the date, method, and source of consent.
3.3 Double Opt-In Recommendation
We strongly recommend implementing a double opt-in process for all mailing lists. This involves sending a confirmation message to new subscribers requiring them to actively verify their subscription before any further communications are sent.
4. Prohibited Sending Practices
The following practices are strictly prohibited when using our services:
| Prohibited Practice | Details |
|---|---|
| Purchased or rented lists | Using contact lists acquired from third-party vendors without verified recipient consent |
| Scraped addresses | Collecting email addresses or contact details through automated extraction tools |
| False sender identity | Misrepresenting the origin of a message or using forged headers |
| Misleading subject lines | Using subject lines that do not accurately reflect the content of the message |
| Hidden unsubscribe mechanisms | Concealing or omitting opt-out options in commercial messages |
| Re-adding unsubscribed contacts | Adding recipients back to mailing lists after they have opted out |
| Excessive sending frequency | Sending communications at a volume or frequency that constitutes harassment |
| Affiliate spam | Sending unsolicited messages to promote third-party products or services |
5. Required Message Elements
All commercial electronic communications sent through our platform must include the following elements:
5.1 Sender Identification
Every message must clearly identify the sender. This includes the legal name of the organization or individual sending the communication, along with a valid physical mailing address or registered business address.
5.2 Honest Subject Lines
Subject lines and preview text must accurately represent the content of the message. Clickbait, deceptive urgency, or false claims in subject lines are not permitted.
5.3 Unsubscribe Mechanism
Every commercial message must include a clearly visible and functional mechanism allowing recipients to opt out of future communications. This mechanism must be easy to locate, require no more than one action to activate, and must not require the recipient to log in or provide additional personal information to unsubscribe.
5.4 Opt-Out Processing
Unsubscribe requests must be processed promptly. Recipients who opt out must not receive further commercial communications from the same sender within a reasonable timeframe, not exceeding ten business days from the request.
6. Our Own Communication Practices
palomataitz applies the same standards to all communications it sends to users, subscribers, and contacts. We commit to the following:
Transactional messages: Sent only to users with an active account relationship, containing information directly relevant to their use of our services.
Marketing messages: Sent only to individuals who have explicitly subscribed to receive promotional content from us, with a clear and easy opt-out option included in every message.
Service notifications: Sent when necessary to inform users of changes, updates, or issues affecting their account or access to our services.
No third-party promotion: We do not sell, rent, or share our user contact lists with third parties for marketing purposes.
7. Reporting Spam
If you believe you have received a communication that violates this policy, whether originating from our platform or sent in connection with our services, we encourage you to report it. Reports help us investigate misuse and take appropriate corrective action.
To report suspected spam, contact us at:
Email: contact@palomataitz.com
Phone: +201008325225
Address: Elsafwa Tower – Store, 12 El-shuhadaa St, No 5, Suez Governorate, Egypt
When submitting a report, please include the full message headers, the date and time the message was received, and any other details that may assist our investigation.
8. Enforcement and Consequences
We take violations of this policy seriously. Upon identifying or receiving a credible report of a violation, we may take one or more of the following actions depending on the severity and frequency of the breach:
| Violation Level | Potential Action |
|---|---|
| Minor or first-time violation | Formal warning and required corrective action |
| Repeated or moderate violation | Temporary suspension of sending privileges |
| Severe or intentional violation | Permanent account termination without refund |
| Legally actionable conduct | Referral to relevant authorities and cooperation with investigations |
We reserve the right to take immediate action without prior notice when a violation poses a risk to the integrity of our platform, the safety of recipients, or the reputation of our services.
9. User Responsibilities
Users of our platform bear full responsibility for ensuring that their use of our communication tools complies with this policy and with all applicable laws and regulations in their operating territory. This includes:
List hygiene: Regularly reviewing and cleaning contact lists to remove inactive, bounced, or unsubscribed addresses.
Content accuracy: Ensuring all message content is truthful, relevant, and not misleading in any way.
Consent documentation: Maintaining records that demonstrate valid consent for each contact on their lists.
Compliance monitoring: Staying informed about applicable communication laws and updating practices accordingly.
palomataitz does not assume liability for violations committed by users of its platform. Users who cause harm through non-compliant communications may be held solely responsible for any resulting damages or legal consequences.
10. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. When we make material changes, we will update the date at the top of this page. Continued use of our services after any changes are published constitutes acceptance of the revised policy.
We encourage users to review this policy periodically. If you have questions about any aspect of this policy, please contact us at contact@palomataitz.com.